Refund Policy

At Dave the Printer, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund process.

1. Return Window

You have 30 days from the date of delivery to return most items for a full refund or exchange. Items must be:

• In original, unused condition
• In original packaging with all accessories included
• Accompanied by the original receipt or proof of purchase

2. Non-Returnable Items

The following items cannot be returned:

• Opened ink cartridges or toner
• Downloadable software or digital products
• Items damaged due to misuse or accidents
• Products with removed or altered serial numbers

3. How to Initiate a Return

To start a return:

• Contact us at +1 214-625-8996 or through our Contact page
• Provide your order number and reason for return
• We will provide a Return Merchandise Authorization (RMA) number
• Ship the item back to: 2338 Irving Blvd, Dallas, TX 75207

4. Refund Processing

Once we receive and inspect your return:

• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• You will receive an email confirmation when your refund is processed
• Bank processing times may add 3-5 additional business days

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost to you, including return shipping.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service for returns.

7. Exchanges

We offer exchanges for the same or different products. If the exchanged item has a different price, you will be charged or refunded the difference.

8. Warranty Claims

For products under manufacturer warranty, please contact the manufacturer directly or contact us for assistance. HP warranty claims can be initiated at hp.com/support.

9. Contact Us

• Dave the Printer
• 2338 Irving Blvd, Dallas, TX 75207, United States
• Phone: +1 214-625-8996
• Website: davetheprinter.online